myTpen Privacy Policy

This Privacy Policy outlines your rights regarding the personal information you share with myTpen, how we collect, use and protect that data, and how you may contact us. It also details changes to this policy and additional practices related to our expanding application suite.

Personal data collection

If you visit any domain or subdomain of myTpen.app or log into your account, we may collect and process the following Personal data:

Email Address: Required for account creation, communication, and billing.
Mobile Number: Collected during profile setup and used for account verification, support, and notifications.
Billing Address: Required for SaaS subscription billing.
IP Address: Used for billing validation and service security.
Usage Activity: Tracked to improve user experience and monitor usage limits.
Card Details: Collected and processed securely by PCI-DSS-compliant providers (e.g., Razorpay, Stripe) for recurring billing purposes. We do not store your complete card details on our servers.
Location Data: Collected via your IP address or browser for determining billing currency and compliance with local tax laws.

"Personal data" means any information related to an identifiable individual. We process this data to maintain service functionality, fulfill our legal obligations, and improve service stability and performance.

Your data rights

Depending on your region, you may have the following rights:

Access the personal data we hold about you
Request correction of incorrect or outdated data
Request deletion of your data ("right to be forgotten")
Object to or restrict processing
Request data portability (export of your information)
Withdraw previously given consent

To exercise these rights, contact us at support@mytpen.app.

Data retention

We retain your personal data as long as your account remains active or as needed to deliver our services. After account termination, your data will be deleted or anonymized within 30 days, unless required for legal compliance, dispute resolution, or accounting purposes.

Legal basis for processing

We rely on the following legal bases to collect and use your personal data:

Consent: For optional marketing or analytics.
Contract: To provide the service as per our Terms.
Legitimate Interest: For platform security, fraud prevention, and business analytics.

Cookies

We may use cookies and similar tracking technologies for:

Functional Purposes: Essential for website operation, security and maintaining session states.
Analytical Purposes: To understand usage and improve service functionality. These may be provided by third-party analytics providers

You may disable cookies in your browser settings; however, doing so may limit functionality. We do not use behavioral tracking, retargeting pixels, or cross-site profiling.

Data of minors

We do not knowingly collect data from children under 16. If such data is discovered, it will be deleted promptly. By using myTpen, you confirm that you are at least 16 years old or have parental/guardian consent.

Student, Teacher, and Guardian data

We process data shared by:

Students: Submissions, responses, academic records.
Teachers: Login credentials, teaching material, annotations.
Parents/Guardians: Names, contact information, linked account references.

This information is only used for educational workflows and is not shared externally unless required by law or explicitly consented.

User files

In general, we do not store any user-uploaded files or processed output files permanently. However, for specific apps (such as the Exams App), certain files may be stored securely to allow users to retrieve information later for review and ease of access. This storage is purpose-limited, encrypted, and protected with strict access controls.

Use of third-party services

You may use third-party platforms (e.g., Dropbox, Google Drive) to connect to our services. We use authorization tokens (OAuth) to enable access without storing your credentials.

User Accounts

When creating an account, we collect your:

Email address and password
Optional login via Google OAuth credentials
Mobile number (for authentication or alerts)

These allow secure access to our services and customization of your user experience.

Communication and customer support

When contacting us, we collect:

Your email address and any details you provide in your message

We use this to respond to your support requests and to improve service delivery. Marketing emails are only sent with your prior consent and include opt-out functionality.

OpenAI usage in Notes+GPT

Our Notes+GPT app uses OpenAI APIs. Content processed through this app is handled per OpenAI's privacy terms and is not stored or retained by myTpen. AI-generated responses are not used for profiling or automated decision-making.

Information protection

We maintain a secure IT environment using:

End-to-end encryption (e.g., for passwords and authentication)
Data minimization principles
Strict internal access control
Routine security audits

Information usage

Your Personal Data is used to:

Deliver and improve our Services
Handle billing and authentication
Comply with legal requirements

We never sell your data to third parties.

Information sharing

We do not sell or share your data with unauthorized third parties. However, we may share your data with affiliates such as a parent company, subsidiaries, joint venture partners & trusted service providers for purposes such as hosting, billing, analytics, and customer support. These providers are under strict confidentiality and data protection obligations.

Data transfer

Your data may be transferred and processed outside your country to enable cross-border service delivery. For users in the European Economic Area (EEA) or United Kingdom (UK), we use Standard Contractual Clauses (SCCs) or other legally approved mechanisms for data transfers to countries outside the EEA/UK.

Changes to this Privacy Policy

This policy may be updated periodically. Material changes will be announced via email or on our website. Please check back regularly.

Contact us

Email: support@mytpen.app
Company: Growave Technologies Private Limited
Address: 2/36 Azad Nagar, SS Nagar, Suramangalam, Salem 636005, Tamil Nadu, India